Refund & Cancellation Policy

7-Day Satisfaction Guarantee

We stand behind our product with a no-questions-asked 7-day refund policy for all new purchases. If you are unsatisfied with the AI fashion analysis or the app's performance for any reason — or no reason at all — you are entitled to a full refund.

The 7-day window begins from the exact timestamp of your original transaction, as recorded in our payment gateway logs. This is calculated in calendar days, not business days.

• 01
  Your refund request must be formally initiated within exactly seven (7) calendar days of the original transaction timestamp.
• 02
  This guarantee applies to your first Monthly Subscription, first Annual Subscription, or first Credit Pack purchase — whichever product you buy first on your account.
• 03
  Subsequent renewals, recurring billing cycles, or additional credit pack purchases are excluded unless mandated by applicable local consumer protection laws.
• 04
  Refunds are issued back to the original payment method used at the time of purchase — UPI, card, or net banking.

Who Qualifies for a Refund

Here's a straightforward breakdown of scenarios that do and do not qualify for a refund under our policy:

Subscription Cancellations

You have full control over your billing and may cancel your Monthly or Annual subscription at any time, without penalty. No cancellation fees, no exit interviews, no dark patterns.

• ↩
  When it takes effect: Immediately upon request, but your access continues until the end of your current paid billing period. You are never cut off mid-cycle.
• ✕
  Future billing: Once cancelled, you will not be charged for any subsequent cycles. Your account automatically downgrades to the free tier when the prepaid period expires.
• ≈
  Prorated refunds: We do not offer prorated refunds for unused days. If you cancel 15 days into a monthly subscription, you retain access for the remaining 15 days, but no refund is issued for that period.
• 🔄
  Reactivation: You can reactivate at any time by purchasing a new plan. Wardrobe data and analysis history are retained for 90 days after cancellation.

Non-Refundable Scenarios

To protect against platform abuse and ensure fairness for all users, we reserve the right to deny refund requests in the following circumstances:

• ⌛
  Expired window: Requests submitted after the 7-day guarantee period has elapsed, regardless of usage or satisfaction level.
• ⛔
  ToS violations: Accounts suspended or terminated due to a documented violation — such as uploading prohibited content or attempting to reverse-engineer the AI.
• 💳
  Used credits: Credit packs partially or fully consumed outside the 7-day window. Unused virtual credits hold no real-world cash value and cannot be exchanged or withdrawn.
• 🔁
  Renewals: Automatic subscription renewal charges that processed after the initial 7-day guarantee has been used or expired.
• 🎁
  Promotional purchases: Purchases made at a discounted rate during a campaign are non-refundable unless specified otherwise in the promotion's terms.

Chargebacks & Payment Disputes

If you believe there has been a billing error, we strongly encourage you to contact us directly first at hello@almen.in before filing a chargeback. We respond to billing queries within 24 hours on business days, and most issues are resolved the same day — far faster than the 30–90 day chargeback process.

How to Request a Refund

To exercise your right under our 7-day guarantee, contact us through the channels below. Please include the following to expedite processing:

• 1
  The email address associated with your Almen account
• 2
  Your Razorpay transaction ID (found in your purchase confirmation email)
• 3
  The date of purchase and the plan or product you purchased
• 4
  A brief description of your reason (optional, but helpful for us to improve)

Refund Processing Timeline

Once you submit a valid refund request, here's what to expect at each stage:

Still Have Questions?

Our refund policy is designed to be fair to every customer. If your situation doesn't neatly fit what's described above, please reach out — we're reasonable people and we'll find a fair resolution.

We'd much rather resolve a billing concern directly than have you leave unhappy. Almen is built on trust, and we take every support interaction seriously.